Refund Policy

Due to the nature of our products, all sales are final unless otherwise stated.

Please review your order carefully before completing checkout.

Returns & Exchanges

We accept returns or exchanges only in the following cases:

– Item arrives damaged

– Item is defective

– Incorrect item was received

Requests must be submitted within 7 days of delivery.

To be eligible, items must be:

– Unused

– In original packaging

– In the same condition as received

Non-Refundable Items

We do not offer refunds or exchanges for:

– Pre-order or made-to-order items

– Sale or promotional items

– Items damaged due to improper use or handling

– Orders placed incorrectly by the customer

How to Request a Return

To request a return or exchange, please contact us with:

– Your order number

– A brief description of the issue

– Clear photos (if applicable)

Once approved, return instructions will be provided.

Unauthorized returns will not be accepted.

Refund Processing

If approved:

– Refunds are issued to the original payment method

– Please allow 5–10 business days for processing

– Shipping fees are non-refundable

Important Notes

– High Roller is not responsible for lost or delayed return shipments

– We reserve the right to refuse refunds that do not meet policy criteria

For questions, please contact us before placing your order.